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Course Transcript
Conflicts sprout up 24 hours a day, 7 days a week, but we don't experience them as troublesome until they ripen into a dispute. At its core, conflict resolution is really a communication discipline with a set of flexible practices. Before we dive into those practices, it's a good idea to gain an understanding of the social psychology that influences our disputes. We will begin by taking a look at the anatomy of conflict and how we get locked into the name, blame, and claim cycle. |
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