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a skill

5/31/2017

 

UNDERSTANDING CONFLICT

3/20/2017

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​Course Transcript
​Conflicts sprout up 24 hours a day, 7 days a week, but we don't experience them as troublesome until they ripen into a dispute. At its core, conflict resolution is really a communication discipline with a set of flexible practices.
Before we dive into those practices, it's a good idea to gain an understanding of the social psychology that influences our disputes. We will begin by taking a look at the anatomy of conflict and how we get locked into the name, blame, and claim cycle.

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Conflict Prevention

3/17/2017

 

Conflict Resolution

3/16/2017

 

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