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Course Transcript
Conflicts sprout up 24 hours a day, 7 days a week, but we don't experience them as troublesome until they ripen into a dispute. At its core, conflict resolution is really a communication discipline with a set of flexible practices. Before we dive into those practices, it's a good idea to gain an understanding of the social psychology that influences our disputes. We will begin by taking a look at the anatomy of conflict and how we get locked into the name, blame, and claim cycle. Adapted from another organization: "This guide is intended to help draft motions, it is not intended to be definitive. There may be motions that are unacceptable for presentation (example, a motion that is personally punitive).
"In this summary we’ll cover what’s required from minute-takers in the new world of business and technology, based on the expert advice presented by Joan Burge in her popular webinar, Taking Effective Meeting Minutes."
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